Cholesterol Helpline

Our dedicated and specially qualified team offer impartial information and support on cholesterol and related conditions.

We can manage most of your queries by email, so please let us know what help you need by contacting:

You can also request a cholesterol information pack through the post. Due to the current pandemic, there may be delays in posting.

If you wish to speak to a specialist nurse, please call our helpline number for further details.  For dietary enquiries, please email our dietitian at

0345 450 5988 (10am - 3pm Monday to Friday)

Please note that we are not able to diagnose coronavirus, so if you think you may have coronavirus symptoms, refer to NHS and government guidelines. You can also check your symptoms with the NHS 111 online service

What are people saying about us?


"I emailed the helpline as my cholesterol test result was not that straight forward and I wanted to get some expert advice to help me understand and take control of my cholesterol. Tina was so helpful, it was lovely to talk to someone who was obviously so well versed in the subject. Tina helped me gain the confidence to take responsibility for my own health. It was wonderful to feel I was talking to someone who was clearly an expert and really understood where I was coming from.  Thank you, HEART UK, for this fantastic service."

Deidre, Gloucestershire

"I have had such wonderful help and support from HEART UK’s helpline.  The team are so friendly and patient and it does not matter how many times I ask a question they are always there for me.  It’s a wonderful service and I am so grateful to have their support.  I can’t speak highly enough of the help they have given me."

Vera, Buckinghamshire

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More about us

Please note this is not a diagnostic service.  Our helpline aims to complement the information and support people have already received from their health care professional, not replace it.  

The Cholesterol Helpline is not an emergency service and those in need of urgent help should contact their GP or seek help from services such as NHS 111 or emergency services.

Calls to our 0345 helpline costs no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes on mobile phones and discount schemes.  Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute.  Calls from landlines and mobiles to 0345 numbers are included in free call packages.